Privacy Policy
Last updated June 2026
This Privacy Policy explains how MessagePipe, Inc. ("MessagePipe", "we") collects, uses, and shares information when you use our website and messaging platform (the "Service"). It applies to information about you as a visitor or account holder, not to the message content you send through the Service as a customer, which we process on your behalf as described in our Data Processing Addendum.
Information we collect
- Account data you provide: name, email, password, workspace and billing details.
- Usage data: log records, IP address, device and browser information, and product analytics.
- Customer content: recipients, templates, and messages you send, processed to operate the Service.
- Cookies and similar technologies, as described in our Cookie Policy.
How we use information
- To provide, secure, and improve the Service.
- To authenticate accounts and prevent abuse and fraud.
- To bill for usage and communicate about your account.
- To comply with legal obligations.
How we share information
We share information with sub-processors that help us run the Service (for example, hosting, payment, and email/SMS/push providers), with your chosen message providers, and where required by law. We do not sell personal information.
Data retention
We retain account data for as long as your account is active and as needed to meet legal, accounting, and security obligations. Customer content is retained per your workspace settings and our agreement with you.
Your rights
Depending on your location, you may have rights to access, correct, delete, or port your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at the address below.
Security
We use technical and organizational measures to protect personal information. See our Security overview for more.
Contact
Questions about this policy can be sent to privacy@messagepipe.com or MessagePipe, Inc., San Francisco, California.